DIGITAL TRANSFORMATION STRATEGY
Digital Transformation is not about technology. In fact, the useful life of technology is shorter than ever.
Digital Transformation is a competitive strategy for building a resilient and innovative organization through widespread orchestration of people, practices, IT and data.
It involves a significant shift in behaviour and culture toward curiosity, supported by disciplined technology & practices. These are the traits we borrow from today's most successful digitally native companies.
At Exponent Innovations, we give practical, affordable help to:
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rewrite the future of your business,
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adapt sustainable capabilities to thrive during rapid change, and
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build an agile culture of continuous innovation and curiosity.
Building a 'Learning Machine'
When framing the characteristic of Digital Transformation, think of how you might re-think your business into a Learning Machine:
LEARNING
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What data do we have about our customer/vendor/employee?
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What untapped data exists, and how might we acquire it?
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What new sources of information might we create?
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How do we test a new idea?
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Where in the value chain can we measure/test?
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How do we know we are doing well or poorly?
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What conclusions can we draw, and with what confidence level?
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Who needs to be informed? Who needs to act?
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How has our knowledge improved?
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How might we monetize this knowledge?
MACHINERY
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How do we mechanize our tests and measures?
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How does it become our new workflow?
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How do we achieve reliable and repeatable performance?
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How does answering questions become more efficient over time?
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How do we scale our curiosity?
This may look familiar to you. It shares many of the foundational principles from
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Lean Startup BLM (Build-Measure-Learn)
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Deming/Shewhart PDCA Cycle (Plan-Do-Check-Act)
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Design for Six Sigma DMADV (Define-Measure-Analyze-Design-Verify)
Some Simple Illustrations
How might we improve customer experience when dealing with our Tech Support?
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Apply Sentiment Analysis to score historical and ongoing correspondence
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Identify individual coaching targets for front-line staff
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Measure and report progress objectively
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Eventually build chat-bots to automate with high quality
How might we shorten the backlog of Procurement contracts needing review?
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Use Natural Language Processing (NLP) to pre-screen all vendor contract amendments
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Automate recommendations to Legal Counsel
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Use same technology for retrospective risk assessment of old contracts
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Prioritize workloads based on risk and value
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Measure and report objectively
How might we identify the best location for new pedestrian crossing?
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Overlay Machine Vision to existing street cameras
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Generate granular pedestrian and traffic counts
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Use same technology to assess condition of city-managed spaces (landscaping, snow removal, etc.)
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Prioritize workloads and budgets based on objective reporting
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Sell the data as a service to commercial developers
How might we be smarter in scheduling factory maintenance windows?
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Implement a Digital Twin for equipment on the plant floor.
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Overlay analytics to optimize maintenance schedule
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Add cheap IoT environmental sensors to augment the dataset
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Add weather, staff schedule, commodity prices, etc
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Adjust manufacturing strategy based on holistic view plant
For more ideas on Digital Transformation, please visit our Blog.